Terms of Service

Effective Date: 30/11/2024

Welcome to Simba Management Cleaning! By accessing or using our website and services, you agree to be bound by the following terms and conditions. If you do not agree to these terms, please do not use our services.

1. General Terms

By using our services, you confirm that you are legally able to enter into contracts and have the authority to engage with Simba Management Cleaning. You also agree to comply with all applicable laws and regulations while using our services.

2. Services Provided

Simba Management Cleaning offers a range of professional cleaning services including but not limited to office cleaning, commercial cleaning, post-construction cleaning, and specialized cleaning services. Services are subject to availability and can be customized according to client requirements.

3. Booking and Payment

• Booking: By booking our services, you agree to provide accurate and complete information, including the type of cleaning required, the location, and the date and time.
• Payment: Payment is due at the time of service unless otherwise agreed. Accepted payment methods include credit cards, debit cards, or other methods as outlined on our website. All payments are processed securely.

4. Cancellations and Refunds

• Cancellations: You can cancel or reschedule your service up to [insert number] hours before the scheduled service time without incurring any cancellation fees. Cancellations made within [insert number] hours of the scheduled service time may be subject to a cancellation fee of [insert fee].
• Refunds: We strive for customer satisfaction, but if you are not satisfied with the quality of our service, please contact us within [insert number] days, and we will make reasonable efforts to rectify the situation. Refunds will be considered on a case-by-case basis.

5. User Responsibilities

• Access to Property: You agree to provide our team with access to the property at the agreed-upon time for the cleaning service.
• Property Conditions: You are responsible for ensuring that the property is in suitable condition for cleaning. This includes securing valuable items, fragile objects, and pets.
• Health and Safety: You must inform us of any health and safety concerns or potential hazards before our team arrives.

6. Limitation of Liability

Simba Management Cleaning is not liable for any damage to property or personal injury that occurs during or as a result of our services, except when caused by our negligence. Our liability is limited to the amount paid for the services rendered.

7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. For more details, please refer to our Privacy Policy which outlines how we collect, use, and protect your data.

8. Termination of Services

We reserve the right to suspend or terminate our services to you if you violate any of these terms, fail to make timely payments, or engage in any unlawful or disruptive behavior that affects our ability to provide services.

9. Changes to Terms

Simba Management Cleaning reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on this page, and the updated terms will take effect immediately upon publication.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of [insert your country or state]. Any disputes arising from the use of our services will be resolved through binding arbitration in accordance with the laws of [insert country or state].

11. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

• Email: simbamanageproperties@gmail.com
• Phone: +1(204) 793-7268

Address:

• Winnipeg:
  316 Des Meurons St, Winnipeg, MB R2H 2N5, Canada

• Ottawa:
  2660 Norberry Crescent #1022, Ottawa, ON K1V 6N2, Canada

Thank you for choosing Simba Management Cleaning. We look forward to providing you with the highest quality cleaning services!